Patient Education / FAQs

LOGISTICS

Are Quench Wellness services covered by my insurance?
Unfortunately, Quench Wellness does not accept any forms of insurance as payments for our services. We happily accept cash and credit/debit cards. We also accept Care Credit. Appointments for our Care Credit clients can not be booked online, please call our office at 773-974-9481 to book your appointment.

Where are you located?
We are located in Chicago’s South Loop at 1319 S. Michigan Avenue. Our center is conveniently accessible via nearby Lake Shore Drive, the Dan Ryan and Stevenson Expressways.

Do I need an appointment?
Due to COVID-19, all visits are by appointment only. You can book here!

What is your cancellation policy?
Please notify us of any cancellation at least 24 business hours in advance. A service fee will be charged to your credit card for cancellations with less than 24 hours notice. Fee is $15 for IM shots, $50 for IV infusions, $25 for hormone pellet consult, $100 for hormone pellet insertion, $25 for vaginal laser therapy consult and $100 for vaginal laser therapy. There is no service fee for IM injections. Additionally, we do not offer refunds on our services.

Where can I park?
There is ample metered parking on Michigan Avenue south of Quench Wellness as well as one block west along Wabash. In addition, there is a parking garage two blocks north at 1212 S. Michigan Avenue. We also recommend using the SpotHero app to snag convenient parking! We are two blocks from the Roosevelt CTA ‘L’ stop (Red/Green/Orange lines) as well as CTA bus lines (#1/#3/#4 on Michigan Ave, #12/#18/#146 on Roosevelt Ave, #62 on State St. We are steps away from the Metra Red Line stop and 3 blocks away from the Metra ME and NICTD/South Shore lines.

Do you provide your services at private events? Can I have a private session at your location?
Absolutely! Contact info@quenchwellness for details including scheduling, pricing and more!

IV INFUSIONS

What do the infusions do, exactly?
IV infusions allow essential vitamins and nutrients to bypass the harsh environment of the stomach and inconsistencies of gut absorption; guaranteeing direct bloodstream delivery to the organs and tissues that need them the most.

Do they really work? Is this just another fad?
IV infusion therapy is not a fad. Research has proven the benefits of direct supplement repletion which include enhanced immunity, recovery, and nutrient utilization. The culture of medicine is shifting towards preventative care instead of curative therapies. Ensuring your body has the fuel that it needs to optimize its natural processes can go a long way in maintaining a healthy and active lifestyle. Not to mention, the huge relief of financial burden on the individual client and the healthcare system at large by avoiding unnecessary and costly trips to the emergency room or urgent aid.

Why not just drink tons of water and take daily vitamins?
With our culture of busy lifestyles, it can be challenging to get in the amount of water, vitamins and nutrients are bodies need to fuel all that we need them to do. IV infusions deliver nutrients directly to the organs that need them the most.

Can I get a Quench Wellness infusion if I have chronic medical problems?
Yes, there are some chronic medical conditions that are amenable to IV infusions. Our trained medical staff will complete a medical screening to ensure there are no contraindications to receiving an infusion.

Who gives me the infusions?
IV infusions are administered by our certified medical staff of medics, registered nurses, nurse practitioners, and/or doctors.

Are Quench Wellness infusions safe?
Our infusions are administered under the highest standards of care via sterile technique. While we cannot predict every adverse reaction such as side effects and allergies to the components of the infusions, IV infusions are known to be generally safe. Rarely, clients may form a swelling of the vein or surrounding tissue and/or bruising or redness in the days following the infusion. Don’t worry, we’ll let you know what to look out for.

Are the infusions painful?
The placement of the IV line can be mildly uncomfortable, however with the use of topical anesthetics and trained technicians, the discomfort is minimal. However, the infusions are generally painless. At most, a refreshing feeling of coolness may accompany the infusion.

How long does it take to get an infusion?
Infusions generally take 30-45 minutes to infuse. Give us 15 additional minutes for sign-in, IV placement and discharge instructions. We aim to get you in an out in about an hour.

How often can I get infusions?
While each client has unique needs and health goals, we generally recommend 1-2 IV infusions per month.

Will I become dependent?
All infusions consist of vitamins and nutrients that exist naturally in your body. The infusions serve to enhance and boost any deficiencies that may have developed through life’s day to day stressors. The aim is to enhance your body’s natural resources to function at optimal capacity.

Some clients may need a just few infusions to attain this goal, while others may need incremental regularly scheduled supplements as maintenance.

How soon will I feel the benefits? How long do benefits last?
It varies from person to person. Most clients begin to notice a benefit within 24 hours of the infusion that can last the duration of 2-4 weeks. Those benefits are enhanced and additive with each subsequent infusion. Upon saturation, your body will excrete any excess.

IM BOOSTER SHOTS

Can I get them at the same time? Can I get more than one?
Yes, you can get multiple IM booster shots at the same time. The injections sites will differ.

Are booster shots painful?
IM shots may cause brief discomfort at time of injection but generally are tolerable. Some clients may experience soreness at the injection site in the days following but this usually resolves quickly.

How long does it take to get the Booster shot?
Getting an IM booster shot takes a few seconds.

Who gives me the IM booster shot?
IM booster shots are administered by our certified medical staff of medics, registered nurses, nurse practitioners and/or doctors.

How soon will I feel the benefits? How long do benefits last?
It varies from person to person. Most clients begin to notice a benefit within 24 hrs of the IM booster that last the duration of 2-4 weeks. Those benefits are enhanced and additive with each subsequent infusion. Upon saturation, your body will excrete any excess.

Can I get an IM booster shot if I have chronic medical problems?
Yes, there are some chronic medical conditions that are amenable to IM booster shots. Our trained medical staff will complete a medical screening to ensure there are no contraindications to receiving a booster shot.

How often can I get booster shots?
While each client has unique needs and health goals, we generally recommend 2-4 IM booster shots per month

BIO-IDENTICAL HORMONE REPLACEMENT THERAPY

How can I prepare for this treatment?
We advise all patients to discontinue taking any NSAID’s such as aspirin or ibuprofen around one week before your appointment, if possible.

Are any tests required prior to my treatment?
Yes, our team will examine a sample of blood in order to ensure bio-identical hormone replacement therapy may be right for you.

What can I expect during my appointment?
Patients will be brought into an examination room where the designated insertion area will be numbed. A very small incision is created where the pellet is administered. A small bandage will cover the treatment site for optimal protection.

What happens to the bio-identical hormone pellets?
The BioTE hormone pellets are comprised of only the essential hormones that are naturally created within the body. Over time, the pellet will dissolve and will not leave anything behind in its place.

What can I expect during the following week after my appointment?
Our specialists recommend avoiding lower body exercise, excluding walking, as well as hot tubs, bathtubs, and swimming (you will still be able to use the shower). Once the bandage is removed, you may continue your normal activities.

How often should I receive bio-identical hormone replacement therapy?
Since everyone’s body chemistry is distinctive, your treatment plan will be customized to best address the symptoms you are experiencing.

QUENCH WELLNESS CANCELLATION & NO SHOW POLICY

We get it, things happen and the occasional need to cancel an appointment occurs. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. For these reasons we are obligated to compensate our staff for their time as well as make up for the lost revenue.

Please notify us of any cancellation at least 24 business hours in advance. A service fee will be charged to your credit card for cancellations with less than 24 hours notice. Fee is $50 for IV infusions, $100 for hormone pellet insertion and $100 for vaginal laser therapy. There is no service fee for IM injections. Additionally, we do not offer refunds on our services.

Full cost of your service is charged for any appointments missed without notice.

All services require a credit card to guarantee a reservation so please have your credit card ready when booking. You will not be charged on your card until the time of your appointment, unless otherwise stated for specials/sales.

When you schedule your appointment with us, you are agreeing to these policies.

We appreciate your business!
Quench Wellness Management

Contact us for more information. Book your appointment with us today!